Shipping policy
US, Canada & UK Shipping Policy
Thank you for visiting and shopping at Heather Grace Skin Care. Following are the terms and conditions that constitute our Shipping Policy. At this time we only ship within the United States, Canada & United Kingdom
Domestic Shipping Policy
Shipment processing time:
All orders are processed within 7 business days (or sooner).
*Orders placed on a Friday and over the weekend will not be processed until the following week. Please note that we are closed on the weekends and all major holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
When specifying the shipping address for your order, please make sure to verify that the information provided is correct. If the wrong shipping address is provided and your package is returned to us, the customer is responsible for the cost to resend the package.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages caused during shipping:
Heather Grace Skin Care, LLC is not liable for any products damaged or lost during shipping. If you received your package damaged, please contact the shipment carrier to file a claim.
Please photograph and save all packaging materials and damaged goods before filing a claim.
Shipping to Canada and United Kingdom:
It is important to note that shipping times to Canada can take up to 30 days and possibly longer.
Customs, Duties and Taxes:
Heather Grace Skin Care, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
In addition, we are not responsible for packages that are refused due to high duties and taxes; packages that cannot clear customs due to country restrictions; or additional package delays. It is your responsibility to track the progress of the package. If you decide to refuse your package or not pay the duties, it will be sent back to us. If the package is sent back, you will not be issued a refund when the package is received by us – you will be issued store credit for the value of the products purchased only, less any shipping paid. The cost of shipping is paid directly to the shipping provider, and for this reason is not refundable.
Local Order Pickup
We offer the option for local pick up. If you have chosen to pick up your purchase, you will receive an email notification once your purchase is ready.
Payments
We offer secure online ordering via Paypal and accept all major credit cards Visa, MasterCard, Amex, Discover. No Paypal account is necessary to checkout.
Sales tax is required on orders shipped within California at the local tax rate.